---
title: Policies
url: https://douropalaceresortandspa-hotel.guestcentric.net/en/hotel-policies
language: en
is_homepage: false
hotel: "Douro Palace Hotel & SPA"
city: Baião
country: Portugal
phone: "+351 254 880 000"
email: info@douropalace.com
---

[Brand logo](/en/)
 
- [Rooms](/en/rooms)
- [Experiences](/en/experiences)
- [Gastronomy](/en/gastronomy)
- [Special Offers](/en/special-offers)
- [Wellness](/en/wellness)
- [Events & Meetings](/en/events-meetings)
  
- [en](/en/hotel-policies)
- [pt](/hotel-policies.html)
  
# Policies

- Check in time 3:00 PM
- Check out time 11:00 AM
- Children age 5 - 12
- Infants age under 5
- Pets not allowed

## Privacy and Cookies

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[Lugar do Carrapatelo Santa Cruz do Douro Baião, Porto 4640-423 Portugal](https://maps.google.com?q=Lugar+do+Carrapatelo+Santa+Cruz+do+Douro,Bai%C3%A3o,4640-423)  [+351 254 880 000
Call to the national landline network](tel:+351254880000) [+351 223 706 522](tel:+351223706522)   [info@douropalace.com](mailto:info@douropalace.com)
 
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---

## Douro Palace Hotel & SPA

**Address:** Lugar do Carrapatelo Santa Cruz do Douro, Baião, 4640-423, Portugal

**Phone:** +351 254 880 000

**Reservations:** +351 223 706 522

**Email:** [info@douropalace.com](mailto:info@douropalace.com)