PRIVACY POLICY

The confidentiality of the personal information of our clients is fundamental and a commitment of the company.

1. Collection and handling of user data

There are many circumstances in which we request personal data of a user (”User”) from the website www.douropalace.com (“Site”) meaning information that will allow for identifying the user or his/her contact details (“Personal Data”): when you place a reservation, when you register on our Site, when you subscribe a newsletter, when you access one of our membership programs, when you contact us to request a conference or a event for your company, or when you send as a spontaneous or requested membership form. Collected and handled personal data consists of information regarding name, e-mail address, gender, date of birth, address, telephone number, credit card information and ID number.
Therefore, the entity responsible for the collection of Personal Data is: JASE Empreendimentos Turísticos, Lda registered in Lugar do Carrapatelo, Santa Cruz do Douro, 4640-423 Baião with the VAT number 507035127.

2. Use and purposes of the handling of user data

We identify technical information of your computer when you visit pages of our Site, such as the IP (Internet Protocol), the operative systems and the type of browser (“Usage Information”). We use this information to improve the quality of your visit to our Site, and we will not provide this information to entities external to the company without your prior consent.
The Usage Information and Personal Data are jointly designated in the present Privacy Policy as “User Data”.

3. Access to personal data

The company guarantees the means that allow for the User's access to their Personal Data. In case you intend to access your Personal Data, you should contact the company according to the terms set forth below.

4. Correction of personal data

The User has the right to request, at any given moment, the correction of his/her Personal Data, through the respective User Account and according to the respective terms of the Privacy Policy.

5. Safety of user data

In order to guarantee the safety of User Data and maximum confidentiality, we handle supplied information in a completely confidential manner, according to our internal safety and confidentiality policies and procedures.
Whenever we require credit card information, this communication is made through a SSL (Secured Sockets Layer) secure line, when you are using SSL enabled browsers such as Microsoft Internet Explorer or Netscape Navigator.
We will also use SSL in all pages where personal information is requested, which means that your information will be sent through the internet in an encrypted manner. You can verify that you are in secure mode when you see a lock icon or key in the right or left lower corner of your screen. Additionally, you can see that the first letters of the site's url will be "https", indicating that your accessing a secured server.
However, the User Data may circulate on the internet without any safety conditions, and may be visualized and/or utilized by non-authorized third-parties for that effect. On those circumstances, the company (according to the case) is not responsible for the theft, destruction of dissemination of the User Data.

6. Use of cookies

When you visit our Site, a small text file (Cookie) is created and recorded in your computer hard-drive. By recognizing you, this file will allow for easiness and quickness of access, along with the customization of the Site according to your preferences.
Most browsers automatically accept these files (Cookies). However, you can erase them or automatically define them as blocked. In the “Help” menu of your browser you will find how to make these configurations. However, in case you do not allow the use of cookies, there may be some functionalities you will not be able to use.

7. Changes to privacy policy

The company reserves the right to change the Privacy Policy at all times. In case the Privacy Policy is changed, the date of the last change, available on the top of this page is also updated. In case there is a substantial change, a warning may be placed in our Site.

8. Contact and rights of withdrawal

In case you intend to place questions/complaints related with the Privacy Policy; rectify your Personal Data; stop receiving commercial mailing, including emails from the company; or withdraw your consent to share your Personal Data with third-parties, you can do it through the email reservas@douropalace.com .

9. Applicable laws and jurisdiction

The Privacy Policy, as well as the collection, handling or transmission of the User Data are ruled by the applicable laws of the Republic of Portugal.
Any litigation resulting from the validity, interpretation or execution of the Privacy Policy, or that are related with the collection, treatment or transmission of User Data, should be submitted in exclusive to the jurisdiction of the County Courts of Lisbon, without prejudice of the mandatory applicable legal regulations.

10. Hyperlinks

The www.douropalace.com portal provides access to other websites managed and controlled by third parties via different links to facilitate the user’s search for information, contents and services on the internet, but in no case may this be considered a recommendation or invitation to use these links and visit these other sites.
The creation of a hyperlink from a web page on another internet portal to any of the pages on the paraty.es portal will be subject to the following terms and conditions:
- Any hyperlink to the website will be to the main page or pages of the sections it contains.
- The reproduction of the services or contents on the company portal is not permitted under any circumstances.
- The web page on which the hyperlink is established will not contain any information or contents that are illegal or contrary to morals, good customs and public order, nor will it provide contents that infringe upon any third party right.
- False, inaccurate or incorrect declarations about the pages of the portal or its services or contents will not be included.
- No deep-links, IMG or image links, or frames with the pages of the paraty.es portal will be established without the express, prior authorisation of the company.
The establishment of a hyperlink will not imply the existence of relations between the company and the owner of the website or portal from which it is made, nor will it imply that the company has authorised the hyperlink or supervised, been aware of, accepted, or assumed responsibility for the services and contents offered on said portal.